Like to Make a Complaint ?
To ensure customer satisfaction, we have provided a complaint form for our customers to voice their concerns. Our dedicated team works tirelessly to resolve any issues and prioritize the happiness of our customers.
We value your feedback and strive to continuously improve our services. Thank you for choosing us and we look forward to serving you.
Complaints Procedure
If feel our service has been substandard at any time during your experience, we encourage you to contact us and leave feedback. Our customer service team are always happy to help and we’ll do our upmost best to ensure your queries and concerns are dealt with effectively.
Feedback and Complaints
At MEDIRECT2U, we are committed to providing excellent care and service. Your feedback helps us improve, and we welcome any suggestions or concerns you may have.
If you would like to provide feedback or make a complaint, please contact us through one of the following channels:
Telephone: +44 0203 441 4071
Email: medirect2u@gmail.com
Postal address: MEDIRECT2U, 123 High Street, Acton W3 6LY
We thoroughly investigate all complaints and carefully monitor any recurring issues. Our aim is to resolve complaints within 7 to 10 days.
If you would like to provide feedback to the independent regulator, you can contact the General Pharmaceutical Council (GPhC):
www.pharmacyregulation.org/raising-concerns
We also operate a complaints procedure as part of the NHS system. You may raise concerns directly with NHS England via your local ICB complaints team:
Telephone: +44 0203 350 4567 (automated service – please leave a message requesting a call back)
Email: nhsnwl.complaints@nhs.net
Postal address: Senior Complaints Manager, NHS North West London, 15 Marylebone Road, London, NW1 5JD
We value your feedback and are committed to resolving any issues promptly, professionally, and transparently.
You can also download our complaint leaflet below.
Complaint Form
Tell us the problem you are having in as much detail as possible...